Corporate Gifting

Since we serve the modern professional, most of our products are available for corporate gifting. However, style options vary depending on order quantity and stock. 

Our minimum order quantity is 25 units. If your order falls below 25 units, we will do our best to accommodate where possible.

For personalised corporate gifting orders, we will bring your order to life by creating a custom, digital mock-up for your approval before anything goes into production. We do not provide physical samples as personalised items are made to order. 

If you would like to see and feel the quality of a product before committing to a corporate order, we’d recommend placing a standard order through our website first.

Troubadour branding must stay on all of our products, but we can add yours. Think of our corporate gifting programme as a collaboration – two brands coming together to carry your story forward.  

Yes, we can dropship directly to employees, clients or multiple offices. We can accommodate up to 50 dropship locations per order, though additional fees may apply depending on the number of individual locations.

Yes! For clients who want to go beyond our standard customisation options, we develop bespoke designs based on your brief. Since this is a more involved process, there are additional design costs and a 6–8 month lead time. Interested in personalising your corporate gifts even further?

Submit an enquiry through our corporate order form and book a call with the team to discuss your needs.

All orders require payment in advance. We accept payment via all major credit cards and ACH/bank transfer. Please note that your order will not move forward until payment is received. For the fastest processing time, we recommend paying by credit card as payments are processed instantaneously. Otherwise, please factor in extra time for approval and transfer. 

Every order is quoted – and handled – individually. All quotes are reviewed and confirmed by the sales team for accuracy, especially if quantities, products or decorations have been adjusted.

Standard fulfilment takes 4–6 weeks from the date payment is received.* Orders cannot proceed without payment, and the fulfilment timeline begins once all of the following have been received:

• Full payment

• A vector file of your logo

• Confirmed, final delivery addresses, including the email address and phone number of each recipient

• Confirmed design and product specification approval

If any of the above are outstanding, production cannot begin.

*We work as efficiently as possible. Quoted dates may shift if design elements require more than one round of review.

Once an order has been paid for, items cannot be removed. Requests to add items will be reviewed on a case-by-case basis.

A reorder is an exact copy of a previously fulfilled and approved order that does not require a new mock-up or first-article approval, unless one is specifically requested. When placing a reorder, all other aspects of the process remain the same: Payment in advance, a current quote from the sales team and a fulfilment window of 4 to 6 weeks from payment – although this window may be shorter since artwork and approvals are already in place.

Please note that pricing is subject to change. Your sales representative will confirm current rates for any reorder.

For every order, our team will prepare a custom digital mock-up for review. Key parameters include:

• Minimum line thickness of 2mm

• Logo size no larger than 4" for most products

• Logo size no larger than 2.36" (60mm) for the Apex Compact Backpack

For specific decoration area dimensions on other products, please speak with your sales representative. Troubadour reserves the right to decline an order at any stage if it does not meet our production requirements. 

A sew-out is a small, physical swatch sent via photo approval for clients who select embroidery. Since this is a more involved process, it ensures your branding meets your standards. Once this is approved, we will move forward with your order. For non-embroidered branding, we create a first article, which is a photo of your logo after it’s been heat-transferred onto the product. Troubadour provides these for every new order*, and production cannot begin until they have been formally approved.

Once you’ve approved a sew-out and first article, this serves as your sign-off for full production. Please note that no changes can be made after approval has been given.

*For reorders that are an exact copy of a previously approved order, a new sew-out will not be provided by default unless one is specifically requested.

If the customisation method changes (for example, from embroidery to heat transfer), the timeline of the order starts over. A new fulfilment window of 4 to 6 weeks is applied from the date the change is confirmed. Troubadour also reserves the right to add a $50 change fee,  plus any other applicable charges.

Add a personal touch with a gifting insert or note for an additional fee. The design (including the message) must be consistent across all units and provided as a PDF.

No. Additional non-Troubadour items cannot be included with corporate gifting orders.

We take pride in our collaborations with brands. We may photograph finished products and use such imagery, which may include your beautiful logo or branding on our products, for marketing, promotional and portfolio purposes. We may also use them on our website, social media channels and other marketing materials. But if you have any concerns about this, please let your sales representative know before placing your order.

No. Shipping addresses cannot be changed once an order has been submitted. Please ensure that all recipient details – including full addresses, email addresses and phone numbers – are confirmed and finalised before submission.

Troubadour's responsibility for an order ends once it is handed over to the carrier. We are not liable for any delays, damage or loss that occurs during transit.*

If your order is reported lost in transit, we will open an investigation with the carrier and file a claim on your behalf. If a claim is approved, we will confirm next steps, which may include a refund or replacement, at our discretion.

*Troubadour is not liable for missed events or time-sensitive deadlines caused by carrier delays. We recommend placing orders well in advance of any required delivery date.

Yes, international shipping (to destinations outside the UK and the US) is available and must be quoted by the sales team. The following is required for all international orders:

• An email address and phone number for a recipient located in the country of destination

• For business deliveries: the business identification number for the recipient entity

• A named recipient willing to be listed as the receiver and assist with any customs requirements, if applicable

International shipping timelines are estimates. Troubadour is not responsible for delays caused by customs processes or international logistics. If an order misses a delivery window due to international shipping or customs issues, liability transfers to the customer to arrange for the shipment to be redirected or received at an alternative location.

Cancellations and returns are not permitted on personalised items or products purchased at a bulk discount. Once an order confirmation has been sent, the order cannot be cancelled.

Customised products are eligible for Troubadour's 5 Year Guarantee against manufacturing defects. The guarantee must be activated before it can be exercised. Qualifying customised products will be repaired or replaced with non-customised items.

By processing an order with Troubadour, you agree to be bound by the policies and terms outlined in this FAQ.